Refund Policy

At Loworbittees (https://loworbittees.com/), our commitment to "Orbital Excellence" extends beyond the design of our apparel. We understand that a seamless shopping experience requires a transparent and reliable financial reversal process. This Return & Refund Policy outlines the administrative protocols for returns, exchanges, and financial restitutions for all acquisitions made through our digital storefront.

01. The 30-Day Return Window

We maintain a standardized 30-day return policy. This eligibility period commences from the date the carrier confirms delivery to your registered address. If 30 days have elapsed since your acquisition was delivered, we are unfortunately unable to authorize a refund or exchange.

To be eligible for a return, the garment must be in the same condition that you received it: unworn, unwashed, and contained within the original packaging with all orbital branding tags intact. Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a full refund.

02. Return Logistics & Fees

Loworbittees operates with a philosophy of fiscal transparency. We do not believe in penalizing our patrons for choosing a different style or size.

03. Non-Returnable Items

For health, safety, and administrative reasons, the following items are exempt from being returned:

• Gift cards and digital vouchers.
• Customized or personalized "Orbital Wear" produced for specific events.
• Items purchased during final "Clearance" or "End of Orbit" sales.
• Garments that show clear signs of wear, perfume scents, or laundry detergent exposure.

04. Damaged or Defective Acquisitions

Integrity is our core value. If you receive a product with a manufacturing defect or transit damage, please notify our Anchorage hub within 48 hours of receipt. We require high-resolution photographic evidence of the defect to be sent to [email protected]. Upon verification, we will dispatch a priority replacement or issue a 100% refund, including all original shipping costs.

05. The Refund Process & Timeline

Once your return package is received at our facility (3007 Dawson St, Anchorage), it undergoes a formal inspection by our logistics team. We will send you an email notification to confirm receipt and the subsequent approval or rejection of your refund.

Approved Refunds: Your refund will be processed immediately. A credit will automatically be applied to your original credit card or payment method. While our administrative action is instantaneous, the standard banking window for the credit to reflect on your statement is 5 to 7 business days.

06. Late or Missing Refunds

If you have not received a refund within the specified 7-day window, please execute the following protocol:

1. Check your bank account or credit card portal again.
2. Contact your financial institution, as there is often a "pending" period before a refund is officially posted.
3. If you have completed these steps and still have not received your funds, please contact our support liaison immediately.

07. Exchange Protocol

The most efficient method to ensure you receive the desired garment is to return the item you have, and once the return is accepted, make a separate acquisition for the new item. This ensures our 1-day handling speed is maintained and your new "Orbital Wear" enters the transit network without delay.