Refund Policy

This page explains when refunds are approved, how we issue them, expected timing, and how shipping charges are handled for orders placed on loworbittees.com.

When we approve a refund

• Order cancelled before shipment: If we can stop the order before it leaves our facility, we’ll refund the full product price and the shipping charge.
• Out of stock / unable to fulfill: If an item cannot be supplied, we’ll issue a refund for that item and any related shipping differential if the entire order is cancelled.
• Duplicate order or duplicate charge: If a duplicate is confirmed, we’ll reverse or refund the extra payment.
• Wrong item received or manufacturing defect: With verification (photos may be requested), we will offer a replacement or refund. If you choose a refund instead of a replacement, see the shipping table below for how shipping is handled.
• Approved return: If a return is authorized by our support team, refunds are processed after the item is received and inspected. Items must be in the condition communicated during authorization. If the condition differs, a partial refund may apply or the return may be declined.

How refunds are issued

Refunds are issued to the original payment method only:

• Credit/debit cards (via Stripe or direct card processing): refunded back to the same card.
• PayPal: refunded to the same PayPal account.
• Airwallex: refunded to the original payment source used through Airwallex.

If a payment method is closed or no longer active, your bank or provider typically routes the funds to your linked account. We’re not able to redirect refunds to a different account or method.

Processing timeline

Actual posting times depend on your bank or payment provider and are outside our control. You’ll receive an email confirmation from us when the refund is issued on our side.

How shipping charges are handled

Our standard shipping charge is $6.99. Shipping is generally non-refundable once an order has shipped, except in the situations below.

Partial refunds and adjustments

• If a returned item arrives used, washed, damaged, or missing components not previously disclosed during authorization, we may issue a partial refund or decline the refund.
• Refunds are calculated on the amount actually paid for the item(s) after any discounts or promo codes. Taxes and shipping are handled per the rules above.

How to request a refund

Email [email protected] from the address used at checkout. Include:

• Your order number
• The reason for your request
• Clear photos if the item is incorrect or defective
• Your preferred resolution (refund or replacement)

We’ll review and reply with next steps. Please do not send items back without authorization, as this can delay processing.

Notes

• We may request return of the item before a refund is issued.
• We cannot reimburse bank fees, currency conversion charges, or other costs imposed by your payment provider.
• If your order shows as delivered, we may initiate a carrier investigation before resolving the claim.